assistant-claw/atlas/skills/claw-people-observer/SKILL.md

---
name: claw-people-observer
description: Compute observation cards for each person — project density, response time, BARS behavior tags, CCAR critical incidents, ONA centrality, 9-Box performance dimension. NEVER assigns potential or final ratings — those are boss-only.
---

# claw-people-observer

## Purpose

Build the people layer of Atlas. For each internal person who appears in the email graph, compute a multi-framework observation card. Surface signals to the boss; never write verdicts.

## Hard Boundary

This skill **does not assign**:
- 9-Box potential dimension (boss only)
- A/B/C player labels (boss only)
- Performance Improvement Plan triggers (boss only)
- Hire/fire recommendations (always boss)

This skill **does compute**:
- Activity-based metrics (active project count, stalled ratio, response time)
- Behavior tags with BARS anchors and email-ID evidence
- CCAR critical incidents (auto-detected positive + negative events)
- ONA centrality (information broker score, isolation index)

The 9-Box performance dimension is auto-estimated as a *suggestion* (with a "boss to confirm" flag); never as a final answer.

## Inputs

- Updated Email JSON since last run
- `state/projects/*.json` (for project-density and stall-ratio computation)
- `boss_skill.md` (BARS anchors live in the Decision Heuristics layer)

## Outputs

- `state/people/<name>.json` (see schema)
- Append to `state/audit/people_signals.csv` for each new behavior tag

## Computation Notes

### Project density / stalled ratio
- Density = count of distinct project_ids where person appears in last 30 days
- Stalled ratio = stalled_projects / active_projects
- Threshold for "overload" warning: density > 6 AND stalled_ratio > 0.3

### Response time
- For threads where person is Responsible, compute median time between (boss/customer message asking for action) → (their reply)
- Surface only the median; do not surface individual slow replies (avoid micro-management trap)

### BARS tags
- Pull anchor list from `boss_skill.md > Decision Heuristics`
- For each tag, scan recent thread events for matching anchor text or pattern
- Always include source email ID

### CCAR critical incidents
- Auto-detect: project completion ahead of schedule, customer-side praise, customer-side complaint, escalation refused, deadline missed
- Window: rolling 30 days

### ONA centrality
- Build directed graph: from→to+cc per email, weight = message count
- Compute betweenness centrality + degree centrality + isolation index (= 1 / unique_correspondents)
- Refresh weekly (heavy compute), cache in `state/people/_ona_cache.json`

### 9-Box auto-estimate
- Performance dimension: composite of (completion rate, response time, customer-side sentiment when this person is Responsible)
- Potential dimension: **never auto-estimated**; field is `null` until boss writes it

## Failure Modes

| Failure | Behavior |
|---------|---------|
| Person has no Responsible projects | Card still created with sparse data; flag `data_sparse: true` |
| Identity collision suspected | Surface in `state/people/_to_merge.json`; do not auto-merge |
| Boss explicitly disagrees with a behavior tag | Tag retired; rule that produced it surfaces in next quarterly distillation review |

## Sample Output

```json
{
  "name": "张三",
  "产出指标": {
    "active_projects": 8,
    "completed_30d": 2,
    "stalled_ratio": 0.375,
    "avg_response_hours": 27,
    "客户主动催办次数_30d": 4
  },
  "行为标签_BARS": [
    {
      "维度": "主动性",
      "锚点": "客户首次催才回应",
      "评分": 2,
      "依据邮件": ["msg-abc"],
      "rule_ref": "BARS-proactivity-3"
    }
  ],
  "关键事件_CCAR_30d": [
    {"date": "2026-04-22", "事件": "PRJ-001 客户投诉，未升级", "性质": "负向", "source_email_ids": ["msg-xyz"]}
  ],
  "网络中心度_ONA": {
    "信息中介度": 0.42,
    "孤立指数": 0.18,
    "解读": "中等枢纽，未被孤立"
  },
  "9_box_自动估": {
    "performance": "中下",
    "潜力": null,
    "建议象限": "Solid Performer 或 Underperformer，看潜力定",
    "boss_to_confirm": true
  },
  "Topgrading_建议": null
}
```