title: Atlas Andon Real-time Alert
description: |
  事件触发型——非定时。任意客户健康度跌档（绿→黄/黄→红）、
  项目首次转 Stalled、强负向 VoC 出现，立即推送告警。
agent: atlas
mode: event_triggered
triggers:
  - event: customer_chs_tier_drop
    condition: "previous_tier in [Green, Yellow] AND current_tier in [Yellow, Red]"
  - event: project_first_stall_transition
    condition: "from_state == Active AND to_state == Stalled"
  - event: strong_negative_voc_detected
    condition: "voc.性质 == '强负向'"
payload:
  skills_invoked:
    - claw-report-writer   # mode: andon_alert (single-line)
  delivery:
    channel: email
    to: ${BOSS_EMAIL}
    subject_template: "🔴 Atlas Andon: {{ trigger_label }}"
    format: html_inline_one_line
guardrails:
  - suppression_window_hours: 24    # same (entity, trigger_type) won't re-fire within 24h of ack